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  • 01225 444164

Customer Services

 

ORDERING ONLINE

You are able to order directly from our website but if you require any help in completing the process or would prefer to order over the phone please contact us on 01225 444164 or 0800 096 3874 and we will be more than happy to help.

If there are any items that you cannot find or if you have an unusual bike item that you require please give us a call as we do not show all the products we sell on our website.

 

ONLINE SECURITY

Our website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. You can check our certificate by clicking the little padlock icon in the left hand side of the search bar. We are fully PCI compliant and as part of this process are not allowed to store your credit card details. For this reason we only accpet credit cards over the phone, via our website or in person. We are happy to recieve orders via email but please do not send your card details this way as it is not a secure way of transmitting information.

 

PAYMENTS

We accept all major credit  and debit cards using SagePay, one of the UK’s largest payment solution providers and do not store your credit card details. We accept contactless payments & Apple Pay in-store and the following cards:

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We also accept Paypal which is secure and easy to use. If you prefer you can also use your card to make a payment on Paypal, this is useful if you do not have a Paypal account.

We accept cash on collection but are unable to accept cheques as a form of payment.

 

FEMALE FRIENDLY

We are recognised by the Association of Cycle Traders and British Cycling’s Breeze network as a Female Friendly bike shop. We understand how intimidating bike shops can be for women and beginners alike and therefore offer a friendly environment to women with a great range of women’s specific products. We can help you find a suitable bike or accessory that will fit your needs and budget, and give you any advice you may need regarding cycling.

For further information on cycling for women including events and rides, please follow this link


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CYCLE TO WORK

We accept a variety of cycle to work schemes including:


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Further information on how the schemes operate please visit our Cycle to Work page

 

IGO VOUCHERS

We now offer iGo vouchers which can be redeemed in-store for any cycling related goods of your choice, you can find more information here

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FINANCE

We offer finance on items with a value of over £250, further details can be found on our finance page here

 

CYCLE INSURANCE

We have partnered with Bikmo Bike Insurance to offer you the best value bike insurance to give you piece of mind with one of your most precious items! You can insure your bike, kit and accessories excess free at home, for competitions and for worldwide travel and there are multi bike options.

 

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GIFT VOUCHERS

You can purchase a physical gift voucher from us through the shop to whatever value you choose. These vouchers can be posted to you or directly to a recipient if you are buying it as a gift. For postal vouchers please follow this link, or you can choose an electronic voucher here

 

E-GIFT VOUCHERS

These vouchers allow you to purchase an electronic gift certificate for any price range you specify and have it emailed to the intended recipient automatically.

You will need to fill in the following fields:

  • Recipients Name
  • Recipients email
  • Your name
  • Your email
  • Your message
  • Amount



Click the “I understand the gift certificates are non-refundable” checkbox and then select the Gift Certificate theme from a choice of options including Birthday, Christmas and Celebration. The theme determines the colours and background image used in the Gift Certificate that is sent to the recipient after purchase. You can then preview your selection and completed details before adding the gift certificate to your cart for payment.

The recipient will then receive an email containing the gift certificate as an attachment which contains a code which they can then use to redeem their gift certificate at checkout.

FAQ's

I have used an e-voucher for payment, what happens when I return product?

We refund all orders using the original payment method, therefore the money will be credited to your online account for you to use against further purchases in a accordance with our returns policy.

I have lost my e-voucher, what do I do?

Please contact the purchaser to see if they still have the details, alternatively please contact us at sales@totalfitnessbath.co.uk stating your name and the purchasers name and email address and we will then reissue the voucher code. We cannot reissue vouchers which have already been redeemed or that have expired.

E-vouchers cannot be returned or refunded and the value cannot be converted into cash.

 

PRICING

We try our best to keep our prices and specifictaions up to date and make any changes that manufacturers may make, however we reserve the right to cancel any orders that have been made at an incorrect price.If your card has already been charged we reserve the right to cancel the order and will process a refund to your card without delay.

We reserve the right to alter prices and specifications without notice.

 

PRICEMATCH

We stock high quality, responsibly sourced products and work with our suppliers to ensure we offer you these products at great prices with superb backup and customer support.

We will try our best to match the prices our competitors offer so please give us a call on 01225 444164. Please visit our pricematch page which includes a contact form to request a pricematch.

Conditions:

  • We reserve the right to decline the price match at our discretion
  • Price match cannot be used in conjunction with finance or cycle scheme
  • We will not price match against non-U.K sites or eBay
  • The product offered by the competitor's website must be exactly the same as the one we sell, offered on the same terms
  • The product on their website must be in stock and available for delivery immediately
  • Total Fitness Bath must have the product in stock
  • Total Fitness Bath must be able to confirm the details on the competitor's website
  • Our price match applies to the product only, not delivery or other services
  • Price match offers will only be valid for 7 days and are not valid in-store
  • This pricematch offer is not a guarantee but we will do our best to macth our competitors prices within reason

 

SHIPPING

You can view our shipping policy and charges here

 

VAT

All of our prices shown on the website are inclusive of VAT at the rate of 20% with the exception of some products such as nutrition and helmets which are zero rated. If you are ordering from outside the E.U, you are able to purchase goods free of tax.

 

PRE-ORDER OR OUT OF STOCK ITEMS

We will keep you up to date with any items you order that have been given a pre-order status. In some cases such as Specialized S-Works frames we will need to take a deposit of 10% to secure the order for you. Once the item comes into stock the balance will be charged to your card and the item will be shipped.

If you place an order and the item is found to be out of stock we will notify you immediately and give you an indication of when the item will be in stock. No money is taken from your account until the item is ready to dispatch.

 

RETURNS

Please see our returns policy including your right to cancel under the Consumer Contracts Regulations 2013

 

WARRANTY

All new goods purchased from Total Fitness (Bath) Ltd are covered by full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty.

Warranties cover manufacturing faults and defects and do not cover damage caused by crashing, abuse, general wear and tear etc.

If you feel that the product you have purchased from Total Fitness (Bath) Ltd has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs.

If the goods need to be returned they must be clean and returned with a full explanation of the problem and the original receipt. We will then endeavour to either repair or replace the item.

Some manufacturers require that you return the item directly to them but please contact us before any action is taken.

 

DISCOUNT CODES

We occasionally offer discount codes on our website through email newsletters, competitions or through affiliations with carefully chosen companies or charities. Most of these codes have a finite expiry date or are only available for one time use.

If you experience any issues using our codes, please contact sarah@totalfitnessbath.co.uk and we will be able to help.

We are part of the NHS discount code scheme, if you work for the NHS you will be able to access your code on the NHS discount codes page.

 

NEWSLETTER SIGN-UP

If you would like to sign-up to our bi-monthly email, full of special offers, competitions and news, please leave us your details. We promise not to bombard you with useless information, only relevant information and great offers.

You will be able to opt out at any time by following our unsubscribe link after which you will receive a final confirmation email and we will then leave you alone!

You can opt in too our newsletter here

 

RESERVE & COLLECT

You can order any product on our site and if it is in stock, we will have it ready to collect by the close of day. If the item you require is out of stock, it can be ordered within 1 - 4 days depending on the supplier.

 

SPECIALIZED BIKE CATALOGUES

You can view the current bikes, clothing and accessories from Specialized here.

 

BIKE SIZE

We recommend that you come into the shop to be correctly sized up in order to buy the correct bike but if you are unable to do so and you would like some guidance you can use the bike size calculator here which is recommended by Specialized.

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PRIVACY

You can read our privacy policy here

 

TERMS AND CONDITIONS

You can read our terms and conditions here