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Privacy Policy

This Privacy Policy governs the manner in which Total Fitness Bath collects, uses, maintains and discloses information collected from users (each, a "User") of the www.totalfitnessbath.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Total Fitness Bath.

 

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. You may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information.

We may collect the following information from you:

  •         your name, age and gender
  •         your billing and delivery postal addresses, phone (including mobile phone), fax and e-mail details;
  •         where you have registered with us, your user name and password;
  •         where you place an order with us, your payment card details (although we do not store this information);
  •         your communication and shopping preferences;
  •         your browsing and online shopping activities; and your date of birth.


We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.


We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

DO WE USE "COOKIES"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

COOKIES

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At totalfitnessbath.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To be able to place an order on our site you will need to have cookies enabled, if you disable cookies then you will still be able to browse our site but will be unable to place an order.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Legislation surrounding cookies has recently changed and we are providing you with this information in order to comply with the new laws and to provide you with as much information as possible.

For further information please refer to our cookie policy here

HOW WE USE COLLECTED INFORMATION

Total Fitness Bath collects and uses your personal information for the following purposes:

  •     To improve customer service
  •     Your information helps us to more effectively respond to your customer service requests and support needs.
  •     To personalize user experience
  •     We continually strive to improve our website offerings based on the information and feedback we receive from you.
  •     To process transactions
  •     To administer a content, promotion, survey or other Site feature
  •     To send you information you agreed to receive about topics we think will be of interest to you.
  •     To send periodic newsletter emails



The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, and/or other requests or questions. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time the you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our Site.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users and is subject to regular vulnerability scans.

We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Website. To check that you are in a secure area of the Website before sending personal data to us, please look at the top left of your website browser and check that it displays an image of a closed padlock or an unbroken key

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure.  Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

Keep your account passwords private. Remember, anybody who knows your password may access your account.

When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’,

Avoid using the same password for multiple online accounts.

In addition Big Commerce, whose software we use to operate our website, are part of the Privacy Shield Framework which was built to provide a mechanism for companies on both sides of the Atlantic to comply with data protection requirements when transferring personal data from Europe to the United States in support of transatlantic commerce. For further information please follow this link.




SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission but this will never include sensitive information such as credit card data.


SPOOF/FALSE EMAILS

We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from totalfitnessbath.co.uk asking you to do so, please ignore it and do not respond.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We never sell or trade your personally identifiable information to outside parties. The term "outside parties" does not include Total Fitness (Bath) Ltd. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. We have a record of all third party service providers that we can supply to you if requested and maintain records of any data protection requests.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


THIRD PARTY WEBSITES

You may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

FINANCIAL TRANSACTIONS

All financial transactions online are handled by Sagepay & Paypal. Total Fitness Bath does not store any credit card information, nor do we share any financial information with any third parties. All credit cards and debit cards are processed through Sagepay and as such we are unable to view any data.

For further information on Sagepay please follow this link

For further information on PayPal please follow this link

ONLINE POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline. For information collected offline please contact the shop.

TERMS & CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


CHANGES TO THIS PRIVACY POLICY

Total Fitness Bath has the discretion to update this privacy policy at any time. When we do, we will revise the date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Total Fitness Bath

www.totalfitnessbath.co.uk

3 Saracen Street, Bath, BA1 5BR, Bath, U.K.

01225444164

sales@totalfitnessbath.co.uk


 

POLICY REVISED: 20 APRIL 2018